Shipping Policy

Our Commitment to Excellence

At Baxton Studio Sale Shop, we understand that premium furniture is an investment in your home’s aesthetic and functionality. Our shipping and returns policies are designed with our sophisticated clientele in mind – homeowners and interior design enthusiasts who value quality, transparency, and exceptional service.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking notification once your order has shipped.

Shipping Methods & Timeframes

• Standard Shipping (DHL or FedEx)
  • Delivery within 10-15 business days after shipment
  • Flat rate: $12.95
  • Recommended for time-sensitive deliveries
• Free Shipping (EMS)
  • Available for orders over $50
  • Delivery within 15-25 business days after shipment
  • Economical option for non-urgent deliveries

Returns & Exchanges Policy

Eligibility Window

We accept returns and exchanges within 15 days of your receipt of items. To qualify, items must be in pristine condition – unused, unassembled, with all original tags and packaging intact.

Non-Returnable Items

To maintain our quality standards, the following items cannot be returned or exchanged:

• Custom orders and made-to-measure furniture
• Bedroom Sets & Collections (must be returned as complete sets if eligible)
• Dining Room Sets & Collections (must be returned as complete sets if eligible)
• Items marked “Final Sale” or “Clearance”
• Products showing signs of use, assembly, or damage
• Items not in original packaging with all included materials

Return & Exchange Process

Step 1: Submit Return Request

Email our customer service team at [email protected] within the 15-day window. Include your order number and reason for return.

Step 2: Await Authorization

Our team will review your request and provide return authorization and instructions within 24-48 business hours.

Step 3: Package Your Item

Carefully repackage the item in its original packaging with all protective materials and documentation.

Step 4: Ship the Item

Send the item to our returns address using a trackable shipping service. You are responsible for return shipping costs unless the return results from our error.

Step 5: Confirmation & Processing

Once we receive and inspect your return, we will notify you of the approval status of your refund or exchange within 3-5 business days.

Refund Timeline & Method

Upon return approval, refunds are processed as follows:

• Processing Time: 3-5 business days after we receive your return
• Bank Processing: Additional 5-10 business days for the refund to appear on your statement
• Payment Methods: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Original Shipping Costs: Non-refundable, unless the return is due to our error