Welcome to Baxton Studio Sale Shop’s FAQ section! We’ve compiled answers to the most common questions about our furniture collections, delivery process, returns, and more. Can’t find what you’re looking for? Our customer service team is always ready to help!
Product Information
What types of furniture do you offer?
We specialize in a wide range of home furniture including:
- Bedroom furniture (Bed Frames, Dressers, Armoires & Wardrobes, Bedroom Benches)
- Dining room furniture (Dining Tables, Chairs, Benches, Sets & Collections)
- Living room furniture (Coffee Tables, Console Tables)
- Bar and entertainment furniture (Bar Carts, Bar Stools, Bars & Wine Racks)
- Storage solutions (Bakers’ Racks & Pantry Cabinets)
What is the quality of your furniture?
Every piece from Baxton Studio Sale Shop undergoes rigorous quality checks before shipping. We maintain high standards for craftsmanship and design excellence across all our collections, from elegant bedroom sets to functional dining tables and stylish bar carts.
Do you offer complete bedroom or dining sets?
Yes! We offer curated Bedroom Sets & Collections and Dining Room Sets & Collections that are designed to coordinate perfectly, making it easy to create a cohesive look in your home.
Ordering & Payment
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 24 hours of placing your order, before processing begins. Please contact our customer service team immediately if you need to make changes to your order.
Shipping & Delivery
Where do you deliver?
We deliver worldwide, excluding Asia and select remote areas. If you’re unsure about delivery to your location, please contact our customer service team before ordering.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping (DHL or FedEx): $12.95, 10-15 business days after shipping
- Free Shipping (EMS): FREE for orders over $50, 15-25 business days after shipping
How long does order processing take?
All orders require 1-2 business days for processing. During this time, we carefully prepare your furniture, conduct quality checks, and coordinate with our shipping partners.
Will I receive tracking information?
Yes, once your order ships, you’ll receive tracking information via email. Our estimated delivery times begin from the shipping date, not the order date.
Are there any additional fees for international orders?
Please note that additional customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in your order total.
What should I do when my furniture arrives?
We recommend inspecting the packages upon delivery. If you notice any visible damage to the packaging, please note it with the delivery carrier before signing.
Returns & Exchanges
What is your return policy?
We stand behind the quality of our furniture. If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt. Please review our full returns policy for detailed information on the return process and any applicable conditions.
Who pays for return shipping?
Return shipping costs are typically the responsibility of the customer, unless the return is due to our error or defective merchandise. Please contact our customer service team for specific return instructions.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Customer Service
How can I contact customer service?
Our customer service team is here to help with any inquiries or concerns. You can reach us at:
- Email: [email protected]
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be responded to on the next business day.
Still Have Questions?
Our friendly customer service team is always ready to assist you with any additional questions or concerns. Don’t hesitate to reach out – we’re here to help make your furniture shopping experience exceptional!
Email: [email protected]
Address: 1823 Hinkle Lake Road, FRESNO, US 43824